frequently
asked
questions.

Anything tech related is bound to raise questions (and eyebrows). Feel free to ask us anything – or check out the frequently asked questions below and see if we’ve got it covered.

Compliance questions

  • Do Greenbox have a work, health and safety (WHS) management system?

    Yes, we have an integrated management system which is compliant to the following ISO standards: ISO9001:2015, ISO14001:2015, ISO45001:2018 and ISO/IEC27001:2013.

  • What’s Greenbox’s environmental management system?

    Our integrated management system is compliant to the following ISO standard: ISO9001:2015, ISO14001:2015, ISO45001:2018 and ISO/IEC27001:2013.

  • What is an ISO accreditation?

    It means a company has been certified to an ISO standard by an accredited certifying body. This includes a written assurance of conformity of its management system, products and services, personnel – and other programmes of conformity assessment.

  • How often is the Greenbox ISO audited?

    Greenbox has an annual surveillance audit, while recertification audits occur every third year.

  • What is the R2 accreditation?

    This stands for Responsible Recycling – a world leading certification standard specific to the electronic reuse and recycling industry. It ensures that all electronic products are repurposed responsibly, and promotes resource preservation, environmental wellbeing, and the health and safety of workers and communities.

  • When will the Greenbox facility in New Zealand have the R2 accredition?

    This process is well underway, with a likely date in early 2022. Watch this space!

Sales questions

  • How much financial return will I get back on the asset recovery?

    It depends on a couple of details. If you send us the equipment’s location, along with a detailed config list of the equipment, we’ll have one of our friendly sales staff review it, and let you know.

  • What are Greenbox’s destructive services?

    Greenbox offers data destruction via degaussing or Blancco sanitisation. We also provide physical destruction via waffling, drilling, shredding or hammer milling.

  • I think I have a job for Greenbox. What should I do?

    Give us a call on 1300 20 10 10 – let us know where your equipment is located, and we’ll have one of our sales staff get in touch with you.

  • Where are Greenbox’s facilities located?

    We have facilities in Auckland, Brisbane, Sydney, Canberra, Melbourne – however our service capability spans New Zealand and Australia.

Operations questions

  • What are your warehouses’ opening hours?

    Monday – Friday

    Auckland: 8:30am – 5pm

    Brisbane: 8am – 4pm
    Canberra: 8am – 4pm
    Sydney: 8am – 4pm
    Melbourne: 8am – 4pm

    Please note, all pick up and collections finalised daily by 3:15PM.

  • When can I expect my assets to be collected?

    If you need to confirm collection times, please contact your nearest warehouse for confirmation by calling 0800 732 983.

Finance questions

  • How can I verify your bank account details?

    Send an email to accountspay@greenbox.com.au and we’ll get back to you shortly.

  • When will my invoice get paid?

    Send an email with invoice details to accountspay@greenbox.com.au and we’ll get back to you as soon as possible.

  • Do you accept credit card payments?

    We do! However it does depend on the amount. Send an email to accountspay@greenbox.com.au and we’ll be sure to let you know.

Brand questions

  • How long has Greenbox been operating for?

    Greenbox is proud to have been in business for over 21 years!

  • Who owns Greenbox?

    Greenbox is privately owned and operated.

  • Who can I talk to about PR?

    We’d love to chat! Send an email to marketing@greenbox.co.nz and we’ll get back to you as soon as possible.

  • How many staff do Greenbox employ?

    Greenbox has over 100 full-time employees across New Zealand and Australia

  • How much e-waste goes to landfill with Greenbox?

    Absolutely none! Greenbox proudly has a zero-landfill policy.

Partnerships questions

  • How can I become a partner?

    It’s easy – just click ‘partner’ tab at the top of our website and follow the steps.

  • What does the process of becoming a partner involve?

    Your sales rep will give you a two-page partnership application form. This just covers the basic details about your business.

    You’re then given a 12-month business plan template to fill out, which helps us gauge how much business the partnership is likely to generate. The final step is to supply three references – along with three months’ worth of credit information.

  • Who is eligible to join the Greenbox Partner Program?

    Greenbox partners with distributors, resellers and OEMs. Our client-focused approach sees us deliver exceptional services – and ensures we’re always easy to do business with. If you feel that you would be a good fit as a partner, we’d love to hear from you.

  • Am I guaranteed partnership if I meet the requirements?

    Not necessarily – the requirements are the minimum threshold for approval. Your application will be reviewed by our team and we will notify you about the outcome within 14 business days.

  • What training does the Partner Program offer?

    Greenbox has a dedicated online learning management system. You’ll be given access to the relevant modules, which includes training followed by short quizzes. If you want to become a partner, this is a mandatory step.

  • What’s the purpose of the Partner Program?

    Each of our channel partners bring their own specialities, which, combined with Greenbox’s own abilities, offers significant value, meaning better ways of meeting our customers’ needs.

  • What does preferred pricing mean?

    When you become an accredited partner, you get access to a range of benefits, including preferred pricing. Greenbox is ethical and transparent in all dealings – and partnerships are no exception. Details of our pricing policy and partner rulebook are provided to you as part of the partner membership pack.

  • Do I have to sign a contract if I become a partner?

    No – there is a partnership MOU (memorandum of understanding) that describes our how we will work together, and a business plan that indicates the type and amount of business we anticipate. You can also leave the Partner Program at any stage.